Our store processes orders from Monday to Friday (excluding holidays), please, note that we don’t deliver orders on Sundays or holidays. Gramp’s aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.

 

To return an item, the following conditions must be met:

• Returns must be made within 30 days of delivery.
• The returned item(s) must be unopened.

 

Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued. We are not responsible for the risk of loss or damage during return shipment.

 

Please note:

• Items purchased during seasonal sales cannot be returned or exchanged.
• Items marked as Final Sale cannot be returned or exchanged.
• Items purchased online are not returnable in-store.
• In-store purchases are only refundable in-store.
• Customers will not be refunded for initial shipping costs.
• Store credit for the webshop will be given for the retail price of item(s) purchased.

U.S. customers can begin the return process by emailing gramps [at] gramps [dot] nyc

Place all items you wish to return in their original packaging, including any of the other components of packaging, and send using the prepaid return label we email.

We will notify you as soon as your item is received and processed.